Practice desk
How to contact Hydra support
What to include so we can resolve gateway and practice issues quickly.
Email support with the practice name, client name, filing type, period dates, and any correlation ID or HTTP status from the audit trail.
Describe whether you are on test or live. Attach screenshots of the rejection panel when HMRC returns a business error code.
For urgent payday FPS failures, mark the message as payroll-critical and include the pay date.